Driver Frequently Asked Questions

Driver Frequently Asked Questions

How do I download the app?

You will have received a link to download the app during sign up. Please refer to link.

iPhone – https://apps.apple.com/ie/app/icabbi-driver-app/id718845727 

Android – https://play.google.com/store/apps/details?id=com.icabbi.driver.app&hl=en&gl=US&pli=1

What operating system do I need?

You can use both iOS and Android. iPhone needs to be a minimum of 14.0 and Android needs to be a minimum of Android 8. Android Go versions are not compatible with the driver app.

How do I login to the app?

Please enter the Company ID and Password you received during sign up into your Lynk iCabbi App. This is only required once and will be stored going forward. Then enter the Driver Reference and PIN number you received during sign up. Please ensure you include the letter and digits.

What do I need to do if I change my phone?

You will need to contact the Lynk driver team to open your driver profile by calling 01 473 1333 or via email to drivers@lynk.ie as you can only use the app on one phone.

Will the app plot me automatically?

Yes the app will automatically plot you in the current zone you are in.

How do I get paid?

You will get paid directly into your bank account. For this we require your bank details. Please contact us via email to drivers@lynk.ie if you haven’t provided us with your bank information.

How can I take holidays?

Please notify your Lynk driver team a minimum of one week in advance and they’ll be more than happy to assist. You can email drivers@lynk.ie to notify your driver team.

I cannot contact passengers.

Please ensure you are calling your customer from the same number you signed up with. If you have changed your number since you signed up, please let us know the new number so we can update your record. Call 01 473 1333 or email drivers@lynk.ie.

How do I contact the “base” (dispatcher)?

Just select “Base” on your Lynk iCabbi App, then select “request a call”. Our “Base” will then call you back as soon as they see your request.

How do I send in vouchers/dockets to the Accounts department?

Please send them via WhatsApp to 087 647 3093 or via email to lynk.vouchers@gmail.com.

What do I do if the passenger wants to make a stop or change the route in car?

Please contact the “Base” (Dispatcher) if the Account Notes say so or leave a comment for accounts when you complete the job.

Can I take the quickest route i.e. M50?

The shortest route must always be taken. M50 or quickest route can be taken if the client requests or if the Account Notes state it.

My app is saying my paperwork is out of date, what do I need to do?

Please send in your updated paperwork drivers@lynk.ie so we can update your record right away.

I changed bank accounts, how can I update the details?

Please send your bank details to drivers@lynk.ie so we can update your record right away.